Customer Service

How to Order	Sales Tax
Shipping Policy	Return Policy
Repairs

How to Order

Online Ordering: Order directly from the product pages inside our store in just two easy steps.

Both of the above methods use the industry standard Secure Sockets Layer (SSL) secure ordering data encryption protocol which is utilized by all common web browsers such as Microsoft Internet Explorer, Netscape Navigator, AOL, etc.

Shipping Policy

We offer the following shipping methods and delivery times/for in-stock items being delivered in the U.S. and Canada. Contact us for International delivery methods and pricing:

Standard: 3 - 7 business days, USPS or UPS Ground
UPS Second Day Air: 2 business days
UPS Next Day Air: 1 business day

*Orders received after 1 PM CST will be processed the next business day.

For Orders Totaling:	Shipping Charges
For Orders Totaling:	Standard	UPS Second Day Air	UPS Next Day Air
Under $50.00	$8.50	Standard charge + $5.00 for under 4 lb package weight or + $15.00 for over 4 lb package weight	Standard charge plus $23.00
from $50.00 to $99.99	$10.00	Standard charge + $5.00 for under 4 lb package weight or + $15.00 for over 4 lb package weight	Standard charge plus $23.00
from $100.00 to $174.99	$11.95	Standard charge + $5.00 for under 4 lb package weight or + $15.00 for over 4 lb package weight	Standard charge plus $23.00
from $175.00 to $299.99	$13.95	Standard charge + $5.00 for under 4 lb package weight or + $15.00 for over 4 lb package weight	Standard charge plus $23.00
from $300.00 to $599.99	$17.95	Standard charge + $5.00 for under 4 lb package weight or + $15.00 for over 4 lb package weight	Standard charge plus $23.00
from $600.00 to $899.99	$28.50	Standard charge + $5.00 for under 4 lb package weight or + $15.00 for over 4 lb package weight	Standard charge plus $23.00
from $900.00 and over	4% of your order subtotal	Standard charge + $5.00 for under 4 lb package weight or + $15.00 for over 4 lb package weight	Standard charge plus $23.00

For shipments to Alaska, Hawaii and Puerto Rico an additional $15.00 freight surcharge per order will be added to the above charges.
For shipments to Canada an additional $20.00 freight surcharge per order will be added to the above charges.
All prices are in U.S. dollars. Overnight or special handling to above destinations requires additional fees. Call for details.
A $1.00 insurance fee is included in the above amounts. Lost packages are replaced for free.

Sales Tax

We are required by law to collect applicable state and local tax on items sold to Purchasers in Wisconsin, Illinois, Michigan, Connecticut and New York for which sales tax exemption certification has not been provided.

Canadian Orders: The order total displayed on our website does not include GST/HST, or any customs or import fees.

Return Policy

Questions ? Please call our toll-free Customer Service number, 1-800-334-9291 Monday through Friday 7:00 am to 5:00 pm CST or email us at info@professionalflashlights.com

If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 30 days for a full product refund. Videos/DVDs, audio tapes, computer software, reports, and custom, orders are not returnable. Books are returnable within 7 days of receipt.Shipping charges are not refundable. Test chemicals, once opened, are not returnable. Returned merchandise must be in its original box, in new condition and include all installations, and invoice or packing slip.

Damaged in Shipment?
Please save the item(s) and packaging, then notify us by phone at 1-800-334-9291. We will notify the carrier to inspect the item(s) and arrange for pickup of the damaged item(s).

Repairs

Please call one of our Customer Service Representative at 1-800-334-9291 Monday through Friday 7:00 am to 5:00 PM CST. for repair information.

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